Delivery & Returns

How To Return An Item:

Your item must be in its original unused and unopened condition to be returned for exchange only, unless there is a manufacturer defect. You must return the item within 14 days of your purchase.

1. Please email to request a refund and we will assign you a tracking number.
2. Mail your returned item to:
Natcare Beauty Ltd
18A Bridge Street
3. Include in your package a signed letter stating the reason for your return and the original receipt and order number.

Return Exceptions

Items cannot be returned, but can be exchanged if faulty providing in stock. If damaged item is out of stock, you will be refunded.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.


If your  item arrives faulty you may exchange your item for a different item. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Shipping Policy


All orders are shipped within 1-5 working days (longer during busy periods), however if something is out of stock or needs to be handmade, please allow up to 2 weeks. Usually turnaround is much quicker (same day or next working day dispatch) however always allow extra time.

Items shipped Monday – Friday 8am – 5pm.

Shipping options:

Royal Mail 2nd Class: 3-5 working days

Royal Mail Tracked 48: 2 working days, fully trackable


We use the following carriers to deliver our orders:

UPS Courier (larger parcels)
Royal Mail

Order Tracking

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the price of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide to do so.

Shipping Prices


Royal Mail 2nd Class cost £3.50

Royal Mail Tracked 48: £5 (fully trackable)

Orders over £50 are FREE

If you are local and based in Maidenhead please get in touch for your own FREE SHIPPING discount code!